Frequently Asked Questions
Setting up a Snapfōn® account is a snap. When you activate a SIM card or purchase a device from our website you will be guided through the account setup process. Your account will use your email address or phone number as well as a password you choose to login. A customer service representative will help you create an account as well if you activate or complete a purchase over the phone.
Yes, a customer service agent would be happy to assist you in purchasing a phone with a plan or activating a device. Customer service hours are Monday – Friday 9 am – 5 pm Eastern Time. Phone number :
Yes, the Snapfōn® website www.snapfon.com makes it easy to find a phone and plan that works for you. First choose the phone or device you’d like and follow the step by step checkout process to choose your plan, accessories, and create an account. A customer service agent can be reached through the chat window to offer any assistance if needed.
Yes, Snapfōn® offers our bring-your-own-phone option. You can simply purchase a SIM kit which lets you choose which plan you’d like and a do it yourself SIM kit will be sent directly to you. Simply follow the included instructions to activate your plan on your device. Note: to bring-your-own-phone your device must be unlocked.
Snapfōn® is an online realtor and does not have any physical locations. Snapfōn® devices are sold online through www.snapfon.com, Walmart, and Amazon.
The Snapfōn® Plan Start Kit includes step by step directions that will guide you through the online activation process. You can access the activation process through snapfon.com/cart/activation and here you will be guided through the process as well. If you have misplaced your activation guide or simply need assistance please contact customer service at 404-751-6307 and a customer service representative would be happy to help you.
No. Do not cancel your service prior to the completion of your number transfer. Snapfōn® must contact the cellular service provider to release your number and have it transferred over to your new service plan with Snapfōn®. You will be notified when this process is complete and your new plan is active, only then should you cancel with your previous service provider.
Yes. Snapfōn® offers phones and service plans. You can also bring-your–own phone and purchase a service plan for that device.
No. Calls to 9-1-1 are always free.
No. Snapfōn® requires no contacts but is a prepaid service. You must pay for your cellular service prior to use.
If you’re on an Unlimited Data Plan, such as the Unlimited Silver plan, there are no overage fees, and your Data won’t stop, though speeds may be reduced after reaching a specific threshold.
All Data plans include Mobile Hotspot capabilities. The Mobile Hotspot feature allows you to share your Data with other devices
This is dependent upon the device you are using. If using a Snapfōn® cellphone such as the ez4G or ezFlip simply call the voicemail service by selecting the 1 speed dial and calling. You will be given a prompt to follow and create a password. If you need further assistance call customer service at-
The IMEI is the unique code given to each and all cellular devices. This is known as the International Mobile Equipment Identity of the phone. If you’ve purchased a Snapfōn® cellphone the IMEI is located on the side of the box or by removing the battery looking under it on the device. You can also type into any cell phone *#06# and the IMEI will be displayed on the screen.
You can check your account online at www.snapfon.com to see that your bill has been paid. You can also contact customer service by calling 404-751-6307 or by email at customerservice@snapfon.com.
You can change your plan at any time. Simply contact customer service at - to assist you.
You can do this by going into your phone settings. Then General. Then About. Here you will see Carrier Lock. If it says No SIM restrictions then your iphone is unlocked. If it says SIM locked then your phone is locked. You can also check by contacting your current carrier or where you purchased the device from originally. Also by trying an activated SIM card in the device. Snapfōn® ez4Gs and ezFlips are either purchased locked or unlocked and are marked on the box as such and Snapfōn® can help you to determine if needed by contacting customer service at-
Any unlocked cellular phone or device that requires a SIM card should work with a Snapfōn® service plan.
Yes. Snapfōn® devices have a 90 day warranty. View all the terms and conditions here: www.snapfon.com/support/warranty/
Although rare, due to the volume of devices going out of our facility there can be a situation where a customer may receive a faulty product. If you receive your product and believe there is an issue or some type of default please contact customer service at 404-751-6307 as soon as possible so can work on fixing the issue either by troubleshooting the issue, replacing the device, or working with you to in another way to help your unique situation.
Yes, customer service representatives are happy to help you set up your new device. Please contact customer service at - 7 for assistance.
You can access your account through the Snapfōn® website at www.snapfon.com/account/login/ or by going to Sign In while on the site.
Yes. This can be done by calling customer service at 404-751-6307 or through you Snapfōn® user account.
To cancel your account call customer service at 404-751-6307.
Your Snapfōn Wireless plan will auto-renew at the end of each billing cycle. If you’re on a monthly plan, this will happen every 30 days. You will receive a notification via email once your renewal has been processed using your payment method on file.
If you need a replacement SIM card a customer service representative would be happy to help you please contact 404-751-6307
If your payment fails please login to your account and check your billing information and payment information. You can also contact customer service at 404-751-6307.
HAC or hearing Aid Compatibility, providing internal components within the device to function while the user wears a hearing aid. Each cellphone has a unique rating.
Snapfōn® ez4G and ezFlip both have M3/T3 ratings.
Fall detection triggers the SOS button to activate without having to press the SOS button but instead when the device falls from at least 4 in.
No. We recommend that Fall Detection only be used while your phone is worn on a belt holster or around the neck or wrist on a lanyard. Fall detection may not pick up falls if the device does not have direct impact. Fall detection can be an added layer of caution but use of the SOS button itself in some situations may be more reliable.
Snapfon offers a wide variety of cellphones suitable for every type of user. However, for ease of use, our selection of Senior phones including our Snapfon ez4G and Snapfon ezFlip 4G offers many of the features our senior customers prefer, including:
- A large screen with an easy to read display.
- A large keypad with raised, separated buttons that make them easy to dial.
- A vibrating ringer that lets you know when you have a call.
- A flip design, which protects the keypad from accidental dialing and makes it easy to answer or end a call.
With our risk-free-guarantee, you can order one and test it out. If you don’t like it, we will exchange it for another model that might be a better fit.
Snapfon offers many phones that are compatible with hearing aids. You can view a current list of our phones and their compatibility ratings below.
A wireless handset is determined to be hearing aid compatible (HAC) when it conforms to accepted measures established by the Federal Communications Commission (FCC). All digital handsets have an HAC rating for their ability to reduce interference with hearing aids operating in acoustic mode.
Phones are given an M-rating based on their radio frequency (RF) emissions level and signal quality. Phones with a higher M-rating have a lower RF emissions level and a higher signal quality. M-ratings range from M1 to M4, with M4 being the best.
We recommend that customers who plan to listen to phone calls with their hearing aids in microphone mode (M mode) look for a phone with an M-rating of M3 or M4. Your phone and your hearing aid will each have their own M-rating. For the best experience overall, it is recommended that the phone’s M-rating and the hearing aid’s M-rating add up to at least 5.
In addition, phones are given a T-rating based on their ability to operate with telecoil-equipped hearing aids. A telecoil is a small device built into some hearing aids that allows for a better experience when using a telephone or listening device. T-ratings range from T1 to T4, with T4 being the best.
Customers who plan to listen to phone calls with their hearing aids in telecoil mode (T mode) should look for a phone with a T-rating of T3 or T4. If your hearing aid is equipped with a telecoil, it will have its own T-rating. For the best experience, it is recommended that the phone’s T-rating and the hearing aid’s T-rating add up to at least 5.
Our new phones come with a one year warranty with the manufacturer. If there is an issue, it is up to the manufacturer’s discretion as to whether the phone should be replaced or repaired.
If your phone is not working, contact our Customer Support team at 470-222-3965 and we will walk you through the warranty process
Yes! Protect your Snapfōn® device from unfortunate accidents with our optional ezProtection Extended Warranty Program. As long as it can be collected into a box and mailed back to us within two weeks, its covered. Coverage availability is limited to only Snapfōn® manufactured devices.
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