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Customer Service Hours

All times are Eastern Time
Mon–Fri 9am–5pm
Saturday Closed
Sunday Closed


Toll-Free: (800) 937-1532
Local: (423) 535-9968
Note: If calling outside of office hours, you can leave a voicemail and your call will be returned when we're back in the office.

Mailing Address

Excellus Communications, LLC
P.O. Box 16959
Chattanooga, TN 37416-0959